The best support for your HP, IBM, EMC, DELL, and other Windows environments no longer comes from the manufacturer. Companies such as BlueLine Services specialize in providing the very best hardware and software OS and application support for your entire IT department.

BlueLine Services employs only manufacturer certified technicians to assist you in those critical moments when your hardware, operating system, or application is down.

Enjoy peace of mind knowing that BlueLine Services is on call 24 hours a day, 7 days a week to make sure your environment is up and running and available when you need it most.

BlueLine Services has been providing support for its customers for more than twelve years and continues to lead the industry with innovative ideas such as Onsite Critical Support and ASM Program – (Automated Support Management).

BlueLine Services specializes in the following manufacturers and operating systems and also offers most application support operating on the following platforms:

• Hewlett-Packard
• IBM
• Dell
• EMC
• Overland Storage
• Compellent Storage
• ProCurve Networking
• Solaris
• MPE
• AIX
• HP-UX
• Tru64
• VAX/VMS
• VMWare Support and installations

ASM can help you manage all of your support contracts no matter the manufacturer or support provider. With our software application, BlueLine Services will create a report showing all of your contract information for every piece of equipment on your network. With this report, we will be able to proactively inform you of your renewal dates, aging equipment, end-of-life items, establish contract co-termination and much more. Let us take the worry out of your support contract management.

BlueLine Services was one of the very first services and support companies to offer complete on-site storage of replacement equipment for your systems and networking. With the OCS program, we supply you with a replacement piece for every single item that is critical to the operation of your system or network.

Any piece of equipment that would cause the system or network to halt if it fails, is included in the OCS kit and stored in a safe place right at your facility! Then we simply dispatch our certified technician to get your system or network back on its feet. There is no chance our technicians will arrive at your facility with the wrong part! That’s no fun at 3 o’clock in the morning.

Here at BlueLine Services we created a complete website to better help manage every aspect of your support contracts. By securely logging into: www.contractsmanager.com, you can access your support contracts from anywhere at any time. Your contracts can be from any manufacturer and supported by any company. It doesn’t matter.

Your contracts are displayed on our site in their entirety. You will be able to see dates of coverage, support levels, phone numbers to place support calls, itemized list of equipment, serial numbers, part numbers, company information, personal knowledge base, active and past support tickets, resolutions for past support issues, and much more.

The website is easy to navigate and even easier to use. For a demonstration of the site, please give us a call. We’d be happy to show you how to ease the concerns of your contract management.

If you feel more comfortable continuing with manufacturer support, BlueLine Services can help you out there too. Besides employing one of the most skilled technical hardware and software support teams in North America, BlueLine Services can also supply you with actual manufacturer support contracts.

Give us a call when you are ready to renew your manufacturer support contract. We will contact the manufacturer on your behalf, negotiate the best price available and supply you with your new contract paperwork.

Your job will be to simply sign and return it to us. We’ll file it with the manufacturer for you. Then we will post your contract securely on our Contract Management website for your access and convenience.